meds2u helpmeds2u delivery
Search Site

returns

Medicines2u.com is dedicated to providing quality products that meet your requirements. We appreciate that there may be times when the items may have been delivered incorrectly or there are damages via transit.   

We do not accept any returns on any items unless they are delivered incorrectly or damaged. If you no longer require the item, we are unable to accept returns or process any refunds back to you.

You can return any incorrectly sent or damaged items within14 working days. The period starts the day the goods were received for a refund or replacement, as long as they are unused and are returned with the original or similar packaging. Returns that do not meet these conditions may be subject to a restocking fee.

Please note when returning goods we highly recommend that items are returned via a Recorded Delivery service as we do not accept responsibility for items lost in the post. When a refund is required, please note the refund will be processed by the same method used to purchase the order.

Please be aware that it can take as long as seven working days for a refund to be acknowledged by your credit card company.

Your statutory rights are not affected.

 

How to return an item

If you wish to return an item, please email us on orders@medicines2u.com, providing your order number and an advisor will be happy to assist you further.
Alternatively, you can contact us via post on the address below.

  1. Carefully pack the items in original packaging, or similarly suitable packaging. Please do not use the product box as outer packaging and note that we will deduct the cost of any returned items damaged in transit due to inadequate packaging from any amount refunded to you.
  2. Post the package back to:

Medicines2u.com,
Returns Department,
1 High View Close
Leicester
LE4 9LJ