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We at aim to provide the highest possible standards of service to our customers and thrive to improve at every opportunity. We can appreciate that there may be times where you may want to share your feedback, suggestion or complaints. If, for any reason you are dissatisfied by our service please contact us where we will fully investigate the issue and you will receive a detailed response to your complaint. We focus on making improvements and therefore we will ensure a prompt response and a quick resolution to your complaint. We will record all complaints on a complaints form which will be done by Medicines2u. We are able to provide you a complaints form, should you wish to fill this in yourself please call Medicines2u so we are able to provide this to you. If you are dissatsified with the outcome of your complaint, we can refer this onto a manager who will address your complaint as soon as possible. We will acknowledge your complaint within 7 days, please note depending on the complaint it may take up to 28 days for an update or outcome.


Please email us on:


Telephone us on:

 +44 (0) 116 2515 199


Alternatively, please write to:


Complaints Department

1 High View Close

Hamilton Office Park




If you are not satisfied with the response and would like to take the matter further, you can complain to the people who inspect Yakub Chemist Ltd at:


Genereal Pharmaceutical Council 

25 Canada Square


E14 5LQ

0203 713 8000



The Local Government Ombudsman

PO Box 4771



0300 061 0614