| What is the easiest way to find the items I am looking for? |
| The quickest and easiest way to find a product you are already familiar with, is to type the first 3 or 4 letters of a product name or the whole name in the search box on the left hand side of the screen. For example: If you want to add "Paracetamol" to your basket, then typing para in the search box will bring up paracetamol products. |
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| Can I send my prescriptions to Medicines2u.com? |
| We can dispense your NHS and private prescriptions, as long as they are written by a UK-registered prescriber. We aim to deliver your prescription medicines to you within 1-2 days of receipt of your prescription in the post. For more details about our prescription service, call our pharmacy team 0116 2515199. |
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| How much do you charge for delivery? |
| We charge a standard fixed rate of £2.95 for packaging and delivery to any destination in the UK for all orders under £45. Orders of £45 and above are free of delivery charges to any UK destination. Deliveries outside the UK are charged according to the weight of the goods. Contact customercare@Medicines2u.com. |
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| I don't live in the UK can you still deliver to me? |
| Yes we are able to deliver products (excludes prescription medicines) outside the UK. For further information contact customercare@Medicines2u.com |
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| Are credit card transactions over the Internet safe? |
The credit card area on our site is secure. Medicines2u.com utilise industry standard Secure Sockets Layer (SSL) technology to allow the encryption of all credit card information. This means information passed between your computer and our web site cannot be read by any third party.
SSL encryption technology, used by many Internet stores similar to ourselves, virtually eliminates credit card fraud on the Internet. |
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| Can I see my previous orders? |
| Yes by clicking on the link "Your account", on the navigation panel above and then on the "Order History" tab. |
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| What happens if I'm not at home when you deliver? |
| We use Royal Mail and Business Post services for the majority of our deliveries. Depending on the nature and value of your order, we may use an enhanced service such as Recorded or Special Delivery, which will require a signature on delivery - if you are not in, you will be left a note to say that delivery was attempted, which will also contain full instructions about how to obtain your parcel - either by rearranging a delivery time, or by collecting the parcel from a local delivery office. If you wish for your order to be delivered on a particular date, call us on 0116 2515199 and we'll do our best to help. Click here for more delivery information. |
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| If I need something straight away can you help me? |
| If you need medicines immediately, we are not best placed to help you - in this situation you should consult a local pharmacist or doctor, We do aim to send medicine-only orders to you for delivery on the next working day in the UK, if you order before 11:00am. |
